BAGGAGE
(a) Standard Checked-in Baggage
Description
Check-in-Bag
Number of Pieces
Two (2) Suitcases
Weight
Upto 20 kg each
Maximum dimension
75 cm × 55 cm × 28 cm
(b) Standard Hand/Cabin Baggage:
Description
Hand/Cabin bag
Number of Pieces
One (1) bag
Weight
Up to 7 kg
Maximum dimension
55 cm × 40 cm × 23 cm
Baggage item other than the specified suitcases and Hand Bags shall NOT be accepted by the Airlines.
HCoI will not be responsible for pilgrims carrying extra baggage or baggage other than the size and weight prescribed above.
Pilgrims must record their Cover Number, Name, Contact Number, Address, and Flight Number & Embarkation Point on baggage by bold marker pen for easy identification.
Zam Zam Water:
- The pilgrim should not carry any Zam Zam cans or bottles separately at the time of return from KSA.
- Baggage handling agency will seize the baggage if Zam Zam or any prohibited items are found.
- Zam Zam can of 5 litres shall be provided to every pilgrim at their disembarkation point by the airlines.
LOST BAGGAGE CLAIM PROCEDURE
Before handing over their baggage for check-in, pilgrims must obtain tags from the airlines. In case baggage is not received on arrival:
- i. Pilgrim should approach the airline’s lost baggage desk nearest to the baggage area.
- ii. The baggage tag provided by the airline may be presented for lodging complaint.
- iii. The pilgrim may file Property Irregularity Report (PIR) and submit it to the airline. A copy of the PIR may be kept for future reference.
- iv. A complaint may be filed with the airlines directly, for claiming lost baggage and seeking compensation.
- v. The last date for making a claim for lost baggage shall be 31.08.2027.
BANNED ITEMS AND OTHER RESTRICTIONS
- i. Carrying inflammable items like kerosene, petrol, stove etc. is strictly prohibited.
- ii. The import of Khash-Khash, Viagara-tablets, Sexual oil and cream, Synthetic Kapore, Cystone, Khammera, Gutkha, Khaini, Gul, Peppermint or narcotics in any form into the KSA is banned.
- iii. KSA has banned carrying any kind of political literature or photographs or pornographic material, while visiting Saudi Arabia for Haj.
- iv. KSA has banned carrying foodstuff, both cooked and uncooked. Pilgrims are not permitted to carry oil, ghee, pickles, fish, sweetmeats, vegetables, fruit and similar articles.
- v. Cooking has been prohibited in accommodation buildings in Makkah and Madinah.
- vi. The pilgrims are advised not to carry their tickets/travel documents, extra cash, jewellery or other valuables while going to Mina.
- vii. KSA does not permit pilgrims to do business activity. Therefore, carrying any goods/articles in commercial quantities is strictly prohibited.
- viii. As per Saudi Customs law, pilgrims have to declare if they are carrying cash or equivalent valuable items of SAR 60,000 or more for the entire Family Cover.